Privacy Policy
This notice explains how Arctic Improvements Limited collects, uses, stores and protects personal information.
1. Who controls your information
Arctic Improvements Limited is the data controller for personal information handled through this website and its products and services.
2. Information we may collect
This can include identity and contact details, property and enquiry information, contract and transaction records, relevant finance data, website/device information and communication preferences.
3. How information is collected
Information may come directly from forms, calls, emails, surveys, contracts or feedback. Technical data may also be collected through website logs, cookies and similar technologies where permitted.
4. How information is used
Personal information may be used to respond to enquiries, arrange surveys, prepare quotations, manage orders and installations, provide aftercare, administer warranties, handle complaints, maintain records and improve services.
5. Marketing
Marketing communications are sent only where the law permits. You may opt out at any time without affecting service messages relating to an existing enquiry, quotation, contract or warranty.
6. Sharing information
Where necessary and lawful, information may be shared with suppliers, installers, warranty providers, finance providers, IT/hosting providers, professional advisers, regulators and other organisations involved in delivering the service. If the enquiry form is connected to lead-routing automation, enquiry details may also be sent to the configured workflow provider, such as Zapier, and the lead-management systems Arctic Improvements uses to respond to enquiries.
7. International transfers
Where a provider processes data outside the UK, appropriate legal transfer mechanisms and safeguards are used where required.
8. Security
Technical and organisational measures are used to protect information against loss, misuse, unauthorised access, alteration or disclosure.
9. Retention
Information is retained only for as long as reasonably required for the purpose, including legal, accounting, warranty, complaint and regulatory obligations.
10. Your rights
Depending on the circumstances, rights may include access, correction, erasure, restriction, objection, portability and withdrawal of consent. Legal exemptions can apply.
11. Cookies and analytics
Cookies and similar technologies are explained in the Cookie Policy, including how non-essential preferences can be managed.
12. Third-party links
Other websites linked from this site have their own privacy practices and are not controlled by Arctic Improvements.
13. Updates
This policy may be updated when services, technology or legal requirements change.
14. Contact
Questions about personal information can be directed to Arctic Improvements Limited at 200 Carmichael Street, Glasgow, G51 2QU or [email protected].